This story is about three things I despite: bad support, not fully utilizing my computer’s hardware and injustice. At least it got happy ending 🙂
It all started two years ago when I purchased my current computer, Acer aspire L5100. It looked sexy, compact, had good spec and was on a special sale. The processor is AMD Athlon 64 X2, which supports 64bit operating systems and hardware virtualization.
So what are these features and why did they mean such a great deal for me? Well, virtualization alone means abstraction of computer resources, meaning the ability to run “secondary” operating systems “inside” the primary. In other words, you can have, for example Windows 98, MS-DOS and Windows 7 running altogether simultaneously in one physical computer. Each one unaware of the others. Unfortunately, this ability (emulating physical computer that works independently) consumes a lot of resources, meaning everything becomes slow and not responsive, sometimes completely unusable. Hardware virtualization implements this ability in hardware level, off-loading work from main processor, thus everything works faster, and it works even better with 64bit processor.
So, for operating systems lover person such as myself, these features are quite important because they allow easy deployment of operating systems in those virtual computers described above. Happily, I opened my new computer’s box, plugged everything, powered on, wiped the pre-installed vista with ubuntu linux and was ready to test my new capable processor.
When I tried loading a virtual machine (aka VM) I saw horrible message saying AMD-V is disabled by BIOS. AMD-V is AMD’s hardware virtualization technology. BIOS is the first piece of code running when computer is powered on. It basically detects attached peripherals (cdrom, hard drive, etc…) and starts the operating system boot process. It also controls different hardware related things such as date, heat sensors, fan speed etc…
Changing BIOS settings is very easy. All you need to do is reboot the computer, quickly press a known key (Usually DEL or F1) and you get the BIOS menu. Alas! on my BIOS there is no menu for enabling AMD-V!! I checked all the menus, and then I checked again. No such an option exists. Could the message I got be wrong ? I investigated a little more and I found another evidence, on the main system log file. The log entry was “kvm: disabled by bios”.
This could mean one of the things:
- My processor is not AMD-V capable
- My processor is AMD-V capable but BIOS blocks it and there is no menu to change it
- Linux kernel has compatibility issues with my BIOS/processor
Googling a lil’ bit showed that I’m not the only person with this problem, the problem is probably number 2 and no one found solution. At this point I verified that my BIOS version is the latest (makes sense since I just bought the computer) and sent nice email to Acer support asking for help (here comes the bad support part). After two days(!), I get respond that tells me to contact the local reseller whom I bought it from, and so I did, unwilling to believe they can possibly even understand my email since their business is all about importing electronics.
Surprisingly, they did understand and told me I need to upgrade my BIOS version (da!). I asked for newer version but didn’t had any. I didn’t give up, and send another email for Acer support describing everything. This time a little more aggressive, pointing out that they deceive the public and I think it’s illegal. I got respond at the same day:
“Dear Customer, try other versions of bios. your bios Compliant with latest Intel Virtualization Technology spec but attention, the characteristics of the changes say it is compatible, but your computer does not have this technology.”
Now, I’m not sure what exactly made me jump to the conclusion the support guy was a complete jerk, the fact his english makes no sense, the fact he is writing about Intel processors (wtf? you don’t even sell them), or that he just ignored my request for newer BIOS version. After ridiculous email exchange in which they told me try downgrade to all previous BIOS vesrions (yeah, like that is gonna solve anything), and pointing blaming fingers to my reseller and linux, and doing nothing about their faulty ftp server, I decided I had enough.
I was very angry and I wanted to press charges against them. After some time I let it go, hoping one day they will release new version. Meanwhile my virtualization needs were not satisfied and things worked painfully slow. About month ago I was upgrading my operating system, installing fresh copy of Ubuntu 9.10 (which is great, btw) and for some reason I reminded this saga. There were lots of hopes when I checked Acer’s website for new BIOS versions and then one big disappointment. They didn’t change a thing (except their ftp server now works but I couldn’t care less). I rechecked the old forums posts of people with similar problem and amazingly I ran into this post:
“Today Is All You Peoples Lucky Day! Im the administrator of the bios modding forum www.biosmods.com and i have looked into this bios (R01-B0 version) and am happy to report that the Virtualization option , aswell as CPU And memory overclocking options were hidden by acer. I have unlocked these features and if you want to take the risk , here is my modded bios file…”
Can you imagine the excitement?! It was posted six months ago, so I didn’t waste a lot of time in the darkness. Now, as much as I wanted just to download the modified BIOS file and install, I had to take some precautions. The BIOS is stored on a memory chip, and it’s integrity is critical. If for some reason the BIOS gets corrupted, it would render the system useless. Nothing would start until it gets fixed or replaced, and the worst part is that it’s impossible to fix it using the system it’s on because it won’t start…
It means that the upgrade procedure shouldn’t be interrupted, I have to understand what I do because I might have only one chance, the BIOS file must not be corrupted, and it suppose to come from reliable source. So I took the time and studied the materials. biosmods.com seems big and decent forum. The guy introduced himself as the administrator (“1234s282”) is indeed a respectable administrator with many posts. I copied the BIOS file (from biosmods.com, I don’t trust the link I got at the original post since I can’t verify it’s the same guy), along with flashing utility (the action of overwriting the BIOS with new image file is called “flashing”) and other utilities to make my disk-on-key boot a small DOS operating system.
I’ll avoid the technical details, but flashing involves booting DOS operating system from disk on key (or floppy diskette if you still got one), running the flash utility with the new BIOS file and cross your fingers. When I did it, everything went smooth, except the utility failed writing the last block. I started thinking it’s the last time I see my computer working, because the BIOS might be corrupted (it was only partially written to memory chip). I couldn’t think of anything I can do to save myself at that point, so I crossed my fingers and reboot.
I still don’t fully understand why it worked, at that point I was just glad it did. I guess it’s because I used a modified version of the existing one, and basically it’s the same image with only minor changes. I checked my new BIOS and found the menu to enable AMD-V (was already enabled). I also found a menu that enables/disables BIOS write protection, so I disabled and did the flashing procedure again, just to make sure. It worked flawlessly.
Finally, with AMD-V enabled, I boot my operating system, once again just to find out the same damn log entry: “kvm: disabled by bios”. That’s strange because people reported this BIOS to work on the same computer model as mine. I checked, and it turns out that you can get Acer aspire L5100 in different variations. It also turns that AMD-V can only be used on socket AM2 and not socket 939 (those are just different types of connectors between the processor and the motherboard). Fortunately, mine is AM2. So what else could be wrong ?
I had no clue. I wondered what would happen if I really disable it in BIOS. Who knows, maybe the person who modified the BIOS got the enable/disable strings the wrong way. Believe it or not, it fu*kin worked!! YES! Thank you 1234s282, the work you do is holy!
Finally justice has been done and I got my peace. And the message of this story ? Never give up. Don’t be afraid to try new things. Sometimes it’s the most desperate acts that would get you what you want.
EDIT: You can also upgrade your bios with flashrom command, but you need the bios file in different format from the one supplied by Acer. I can provide my ‘flashrom –read’ output if anyone wants. It has been reported as working.
And why trinity ? Because my computer is now a whole, a god-like fully utilized powerful machine! (I ain’t no christian so I apologize if it’s inappropriate metaphor but it sure makes one hell of a title… (got it, hell of a title? (I’m so funny (not))))
3 responses to “Trinity: Acer, AMD and the holy BIOS modders”
Way to go frishgal! Liked it 🙂
Makes me think twice before buying anything Acer, though.
Thank You very very much! That’s great and it should be on top of the Google list when someone searches for “Acer L5100”.
I did similar things to get the Acer pc to get hardware virtualization to work – but I didn’t succeed until now. All started with a special sale (as well) nine months ago. And like you I planned to install Linux (Ubuntu) on it. But I didn’t plan to install a VM at that time.
The installed Windows Vista run very slowly and there was a huge amount of useless software installed by Acer. In addition there were two empty dvd-s found but no documentation at all: no booklet, no cd/dvd with content, no documentation found on the pc drive, no documentation on the acer web site, no documentation found in the internet and not a single page of paper with any hint from where a documentation could be received – no hint at all.
The installation of Ubuntu (64 bit) was easy and all functioned well. Then after six months I used Ubuntu for almost everything. The 2nd pc with MS Windows was now only used for accounting software. So I thought about a vm. With Ubuntu KVM is already integrated and the usage seems very easy. It is very easy – but it was slow because of no usable hardware virtualisation. The option was not found in BIOS menus and so I searched for some documtentation and help from Acer. I started the still installed Vista were a Acer program always was started after boot to have the user register the pc at Acer.
For Acer in Germany you only find a very expensive phone number and waiting time (so I hang up) and NO email address! I thought perhaps after registering the pc (should make sense for something) I might get more information or at least an email address. For registering the pc I had to enter pc serial number and s/N form the motherboard (very long string). It was not possible to register because error messages claimed the entered values to be incorrect (I tried sveral times, they were right). Then I found an English page on an English Acer domain for registering and there I succeeded to enter a post with a wrong s/n (with the right one it was not possible as well). I hat written the text in Germany already before so I simply but in the German text. Believe it or not I got an answer telling that they didn’t speak my language and couldn’t help me (no German contact address or email address). I answered in English with the demand to send me an postal or email address in Germany – no answer at all.
I again searched the internet and dound not documentation but I found that:
– there was a hardware change, so that with same type number (Acer L5100) are existing computers with different motherboard,
– there is another Acer with similar type called “Acer 5100” (a notebook),
– the same Aspirte L5100 is sold under a totally different type name,
– the BIOS on the Acer support page with version R02-A1 can not be flashed to the pc.
So THERE IS NO ACER SUPPORT and almost no information and chaotic numbers, types, version – not a lot of that is correct.
What a difference to companies like Dell, Medion etc.!
Then I also found the modding page you mentioned and I downloaded the modified bios. To securely modify the BIOS I had a service deliver a 2nd bios rom with that bios (for only â‚¬8,50!). Two days later I exchanged the chip – hardware virtulization didn’t work. And I modified the original BIOS myself and flash it back – with same result.
After several weeks today I tried it again and then I found your page… Now Windows runs in a window under Ubuntu, quickly and does’ a lot of software updates now.
By the way: the hardware is really great but the company, especially the support… I don’t believe that I will ever buy a 2nd Acer pc.
The really amazing thing is I keep getting similar stories from different people all over the world! I’m really glad I helped you out there. That’s the reason I started this blog.